START RETURN

We fully understand your feelings and sincerely apologize for the unpleasant shopping experience. In order to solve your problem more efficiently. Please read the following content patiently.

HEYICE is gladly to accept returns of undamaged, unwashed, unaltered, and non-defective merchandise purchased online, provided they are returned within 30 days of the shipment date to any international address.The right to final interpretation belongs to HEYICE.

USE THE LINK BELOW TO CONTACT US FIRST, AND OUR CUSTOMER SERVICE TEAM WILL START YOUR RETURN OR EXCHANGE PROCESS.

If for any reason you are unsatisfied with a product purchased internationally online, please contact our customer service center via this form within 30 days after the label's shipment date and within 3 days after delivery for a return or exchange. Please note that you will still be responsible for any return shipping costs and actual shipping fees.

Final sale items cannot be returned or exchanged unless due to product quality or shipping reasons. Below is a list of final sale items:

  1. Personalized items
  2. High-end custom jewelry
  3. Mystery bags
  4. Items marked as final sale

    PLEASE NOTE: Orders cannot be changed, modified, or canceled after checkout. Any price differences due to exchanges will be at your own expense.CHECK FAQ HERE.